This policy describes how Creative Bigs apps Pro collect, process, use and share information about you.
This Privacy Policy applies to all of Creative Bigs apps Pro's games, whether on your computer, mobile device, website, console, PC or platform including Facebook (each a "Game" and collectively the "Games") ). It also applies to our marketing and advertising campaigns on all platforms and other services we may provide to you from time to time. In this Privacy Policy, we refer to our games, websites, marketing and advertising campaigns, and other services collectively as our "Services."
By downloading, accessing and/or playing our games or other services, you agree to the use of your information in accordance with this Privacy Policy. If you have any concerns about providing information to us or using it as described in this Privacy Policy, you should not use our games or other services.
1. What information do we need to provide the Game Services
We collect four main categories of data (and to the extent it may enable the identification of a specific person, or is linked to such potentially identifying data, we will deem it as “Personal Data”):
Data automatically collected or generated:
When someone visits, interacts with or uses our Services, including any e-mail or text messages sent to them by us or via our Services, we may collect or generate technical data about them. We collect or generate such data either independently or with the help of third party services, including through the use of “cookies” and other tracking technologies (as further detailed below).
Such data consists of connectivity, technical or aggregated usage data, such as IP address, in-game identifier, game statistics, game preferences, unique advertising ID (e.g. IDFA; you may reset such ID based on the operating system instructions ), non-identifying data regarding a device, operating system, browser or App version, mobile carrier, locale and language settings, user activity on our Services, in-App or Game activity (such as game play content/product interaction and advertising data); diagnostic data (i.e. crash data and game performance data). We do not use such data to learn a person’s true identity or contact details, but mostly to have a better understanding on how our users typically use and engage with our Services. The use of such technical and device data also helps us and our partners to deliver interest-based or otherwise more effective advertisements and content, to optimize our ad management and our users' viewing experience), and to improve the overall performance and your user experience of our Services. For more information about our advertising uses, please see Section 8 below.
Data received from you:
You may provide us Personal Data voluntarily, such as when you set up an account with us, contact us (through Facebook, Messenger, e-mail, in-game chat or any other channel, including any support services), when you post on our public forums or groups, when you provide us your e-mail address (such as when you sign-up to receive e-mail updates or gifts), when you participate in competition, contest, tournaments and other promotions, when you place any purchases in any of our Games, when you interact with other users through the in-game chat or when you choose to connect your Facebook, Google, Apple or similar account to any of our Games.
Data received from Facebook and other channels:
Once you connect the Games to your Facebook, Google, Apple or similar account, we will receive access to your public profile, including (to the extent you defined it as “public”), as applicable, your full name, e-mail address(es) provided to Facebook, Google or Apple, gender, profile picture or similar photo, location, time zone, and a list of your friends playing the Games (along with their photos and other public profile information). This will also allow us to present your and your friends’ public profile images inside the Games and to create your in-game friends list. In addition, we or our advertising partners may receive from Facebook and our other marketing channels general information concerning the performance of our advertising campaigns, such as the targeted age group or interests, and we or our partners may be able to link such general data to any other data in our possession.
2. How we use your information
We use your personal and non-personal information, both individually and in aggregate, in the following ways:
To operate our business and to enhance and personalize your game experience, including to:
Operate, improve, and develop our games and services;
Populate online leaderboards and enable online challenges;
Help you find your friends or tell your friends about a product;
Facilitate sharing on social networks;
Serve and measure the effectiveness of advertising;
Measure the health of our services;
Provide game experiences customized to your preferences;
Facilitate your gameplay on multiple devices, when available;
Identify, fix, and troubleshoot bugs and service errors;
Provide software updates;
Save game progress and stats;
Adhere to your preferences and to deliver dynamic content; and
Help keep our services safe and fair, resolve disputes, investigate and help curb fraud and illegal behavior, comply with the law, and to enforce our agreements and policies.
To provide you support, including to:
Help identify and troubleshoot problems with your account or games;
To survey your opinions through surveys or questionnaires;
Communicate with you and respond to your specific requests or questions; and
Manage and send you confirmations and important information about your products.
To personalize our communications with you, including to:
Present offers or information relating to games you might like;
Make recommendations to you; and
Personalize advertising for you and deliver targeted marketing, service updates and promotional offers.
We uses analytics services to understand how users engage with our products. Our analysis relies on your consistent device identifier, or identifier for vendor (IDFV) on Apple devices, so that we can track your behavior over time and develop an understanding of how you prefer to interact with our products. If you have more than one our product installed on your device, those products may share the same identifier value. This enables us to develop an understanding of how you engage with all of our products you have installed. The identifier value is provided to us through the operating system on your device. In the course of processing your data, we may do any of the following:
Analyze your behavior in our products over time;
Analyze your behavior in aggregate;
Combine your information with the information of other players to create anonymized aggregate reports that allow us to understand large-scale behavior trends;
Analyze your information to understand how well our products perform on your device or to investigate bugs, crashes, and other technical issues;
Combine your information with the information of other players to create customer segments based on behavior in our products or location-based behavior;
Use analysis of your behavior in our products to provide you with customized gameplay experiences;
Use your device identifier to enroll you in an A/B test. An A/B test is a type of simple behavioral experiment wherein groups of users are provided with slightly different experiences in our products so that we can research and analyze which of the experiences is the most compelling to users of our products; and
Analyze your behavior in the context of an A/B test.
European Economic Area (EEA) Only:
Per requirements under the EU’s General Data Protection Regulation (GDPR), we log your consent state for compliance purposes. This information is stored on servers hosted in the EU and is used solely for GDPR compliance. Your device identifier is stored along with your consent status. If you consent to personalized advertising, your device advertising identifier also is stored in case we need to be able to access it to assist you with data portability or erasure requests. Your device advertising identifier is not stored in our consent logging database if you do not consent to personalized advertising.
3. Sharing of Information
We do not share, transfer or otherwise exchange your personal information with third parties, unless required for the provision of our products or services, otherwise as permitted or required by law, or if you have given us express consent. We do not sell your personal information to third parties.
In compliance with the aforementioned, we may share information about you as follows or as otherwise described in this Privacy Policy:
a) With other users if you choose to participate in the interactive areas of our Services, such as multiplayer, chat, or sharing features (the use of personally identifiable data (such as your full name) as a username in our Services is strictly prohibited);
b) With our employees, affiliates, related companies, vendors, consultants and other third party service providers who need access to such information to carry out work on our behalf (including, for example, developers, payment processors, website hosting services, or information storage and processing service providers);
c) In response to legal process or a request for information if disclosure is in accordance with, or as otherwise required by applicable law, rule, or regulation (including, for example government or regulatory bodies, law enforcement, or courts of law);
d) If we have reasonable grounds to believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of BNEI, our users or others and we consider our legitimate interests in disclosing your personal information to third parties (such as courts or attorneys) to weigh your interests in the specific case;
e) In connection with any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company (provided we have a legal basis);
f) With your consent or at your direction.
Advertising and Analytics Services Provided by Others:
We may allow others to provide analytics services on our behalf and to serve advertisements within our Services. These entities may use technologies to automatically collect information about your device and your use of our Services, including IP address, device ID, time spent on pages within our Services, and links clicked within our Services. This information may be used by us and others to, among other things, maintain, improve, and analyze the functioning of our Services and deliver contextual or targeted advertising that may be of interest to you. The use of your information by these third parties is covered by their respective privacy policies, and we do not control and are not responsible for the privacy practices of third parties.
Social Sharing Feature:
The Services may offer social sharing features or other tools, which let you share actions or link the Services with social media. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social media platform. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the social media platforms
Security:
We take reasonable technical and organizational measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. However, no transmission over the internet can ever be guaranteed secure so we cannot guarantee the security of any personal information that you transfer over the internet to us.
4. Age&Children
Our Services are not intended for children.
We have implemented age-gate to its games to verify players’ age. Even if you are below the age needed for providing a valid consent for targeted advertising, profiling and geolocation, you can continue accessing our Services. However, there will be no profiling, targeted advertising or geolocation tracking, Our Services will then only contain contextual advertising. We will only collect data, on players under 13 years of age, (or under 16 in certain jurisdictions in the European Union), when it is needed to provide the service and ensure that they are protected in accordance with the applicable privacy laws.
If you are above 13 years of age, (or above 16 in certain jurisdictions in the European Union), we may offer the option to connect with Facebook. In this situation please refer to Facebooks privacy policy.
If you are a parent or legal guardian of a child under the age of 13 (or under 16 in certain jurisdictions in the European Union) who uses our Services, please contact us, if you have any questions or comments. On your request we will delete your child’s personal information if we are able to identify your child, unless you provide us with your verifiable consent for your child to continue to use our games.
5. How long do we keep your information
Unless otherwise required by applicable law, we will generally retain your information for as long as you maintain this game account, after which your data will be deleted.
6. Security of your information
We implement reasonable and appropriate technical and organizational measures to protect the security of your personal information against accidental or unlawful destruction, loss, change or damage.
However, no security system is impenetrable, and we cannot guarantee the security of your personal information. Any transmission is at your own risk.
7. Questions and complaints
For any inquiries, complaints, feedback or other matters related to personal information protection which arise while you use the Services, please contact the Data Protection Officer or the responsible department.
Data Protection Officer and Responsible Department
Department: Data Protection Part
Contact: Customer Service philpanastazia@gmail.com
You also have the right to file a complaint with your local data protection authority, if you are not satisfied with the way we are processing your personal data.